Volunteer Support Team Agreement
Last updated May 15, 2025
This Volunteer Agreement (“Agreement”) is effective as of May 15, 2025 and will remain in effect until May 15, 2026. This Agreement must be renewed annually.
1. Purpose
The Volunteer agrees to contribute their time, skills, and efforts to support Zeltuv Industries Ltd. The Organization agrees to accept and coordinate the Volunteer’s contributions.
2. Services Provided
Depending on their experience and availability, the Volunteer may assist with any of the following tasks:
- Familiarity with Minecraft server hosting (e.g., Paper, Spigot, Bukkit)
- Experience using Minecraft plugins as a server owner or administrator
- Clear written communication skills
- Patience and professionalism in dealing with customers
- Basic understanding of plugin config files (YAML)
- Responding to customer support tickets via Discord, email, or web forms
- Assisting users with the installation and setup of Zeltuv Industries Minecraft plugins
- Providing general technical troubleshooting and FAQs
- Answering pre-sale questions and guiding users to the correct product
- Participating in training sessions or knowledge base updates
3. Compensation
The Volunteer understands that all services are provided on a voluntary basis and are not eligible for any form of wage, or salary.
4. Supervision
The Volunteer agrees to report to a designated team lead or manager for guidance, coordination, and task assignments.
5. Relationship
The Volunteer is not considered an employee of Zeltuv Industries Ltd. and may discontinue their service at any time. The Organization may also terminate this agreement at its discretion.
6. Time Commitment
The Volunteer agrees to dedicate approximately 4 hours per week for the duration of this Agreement.
7. Confidentiality
The Volunteer agrees to maintain confidentiality regarding any sensitive or proprietary information they access while volunteering.
8. Liability
The Volunteer agrees not to hold Zeltuv Industries Ltd. liable for any personal loss or injury that may occur during volunteer service.
Likewise, the Organization agrees not to hold the Volunteer liable for unintended damage or mistakes made in good faith during service.
9. Emergency Contact
Emergency contact details are collected during the Google Forms application and will be used if necessary.
10. Termination
This Agreement may be terminated at any time by either the Volunteer or Zeltuv Industries Ltd., with or without notice or explanation.
11. Acknowledgment
By submitting the application via Google Forms, the Volunteer confirms they have read, understood, and agree to the terms of this Volunteer Agreement.
This agreement is valid from May 15, 2025, to May 15, 2026, and must be renewed annually if the volunteer continues service.